Refund Policy

Last updated: [14/01/2026]

Thank you for shopping with us. Please read our refund policy carefully before making a purchase.

1. Returns & Refund Eligibility

Because we operate as a drop shipping business, our products are shipped directly from our suppliers. As a result, we offer refunds only under the following conditions:

You may be eligible for a refund if:

You received a damaged, defective, or incorrect item
Your order was lost in transit and confirmed as such by the carrier
You did not receive your order within the maximum delivery timeframe stated on our website

We do not offer refunds for:

Buyer’s remorse or change of mind
Incorrect address provided by the customer
Delays caused by customs, carriers, or force majeure events
Minor differences in color, size, or design due to screen variations
Items marked as final sale or non-refundable

2. Refund Request Timeframe

Refund requests must be submitted within 7–14 days of receiving your order (or after the maximum delivery time has passed if the order was not delivered).

Requests made outside this timeframe may not be accepted.

3. How to Request a Refund

To request a refund, please contact us at:

Email: [asphaltaura00@gmail.com]

Include the following:

Order number
Description of the issue
Clear photos or videos (required for damaged, defective, or incorrect items)

Our support team will review your request and respond within 2–5 business days.

4. Refund Process

If your refund is approved:

Refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider

In some cases, we may offer:

A replacement item
A partial refund
Store credit (if applicable)

Return shipping is generally not required, unless specifically requested.

5. Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback. Unauthorized chargebacks may result in order restrictions or account suspension.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: [asphaltaura00@gmail.com]