Shipping Policy

Last updated: [14/01/2026]

Thank you for shopping with Asphalt Aura. This Shipping Policy explains how and when your order will be delivered.

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and public holidays).

Once your order has been processed, it will be handed over to our supplier for shipment. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Method (Dropshipping Disclosure)

Asphalt Aura operates as a drop shipping business. This means:

Products are shipped directly from our third-party suppliers
Items may be shipped from different warehouses or countries
Orders with multiple items may arrive in separate packages

3. Estimated Delivery Times

Estimated delivery times vary by destination and are provided as guidelines only:

United Kingdom: 4-10 business days
European Union: 4–8 business days
International: 10–30 business days

Delivery times may be affected by customs clearance, carrier delays, weather conditions, or other factors beyond our control.

4. Shipping Costs

Shipping costs are:

Displayed at checkout before payment is completed
Based on destination, order value, and shipping method

Any applicable customs duties, import taxes, or fees are the responsibility of the customer unless otherwise stated.

5. Tracking Information

Where available, tracking information will be provided via email once your order has shipped.

Please note that tracking updates may take 24–72 hours to appear after dispatch.

6. Delays

While we aim to deliver within the estimated timeframe, delays can occur due to:

Customs inspections
Carrier or logistics issues
Peak seasons or public holidays

If your order has not arrived within [maximum delivery time] days, please contact us so we can assist you.

7. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the order cannot be delivered, we are not responsible for replacement or refund.

8. Lost or Missing Orders

If your order is confirmed as lost in transit:

We will offer a replacement or full refund at no additional cost

Please contact us if your order has not arrived within the stated delivery timeframe.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged item and packaging

We will arrange a replacement or refund where appropriate.

10. Contact Information

If you have any questions about shipping, please contact us:

Email: Asphaltaura00@gmail.com
Store Name: Asphalt Aura